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Stripe M2 Device Troubleshooting

Common issues when using the Stripe Terminal M2 Device

Ryan D. avatar
Written by Ryan D.
Updated over 4 months ago

Stripe M2 Reader not turning on

  1. Check for physical damage to the reader.

  2. Ensure the reader is charged by plugging it into a wall outlet.

  3. Allow the unit to charge for 30 minutes and attempt to turn it on by pressing the power button for a few seconds.

  4. If the status lights do not turn on after the power button is pushed once, try a different power outlet to charge the device.

  5. Use a paperclip to reset the device using the reset button located at the back of the reader, near the USB port. Wait a couple of minutes and attempt to power on the reader again.

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