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Ensure the reader is charged by plugging it into a wall outlet.

Allow the unit to charge for 30 minutes and attempt to turn it on by pressing the power button for a few seconds.

If the status lights do not turn on after the power button is pushed once, try a different power outlet to charge the device.

Use a paperclip to reset the device using the reset button located at the back of the reader, near the USB port. Wait a couple of minutes and attempt to power on the reader again.

1. Check for physical damage to the reader.
2. Ensure the reader is charged by plugging it into a wall outlet.
3. Allow the unit to charge for 30 minutes and attempt to turn it on by pressing the power button for a few seconds.
4. If the status lights do not turn on after the power button is pushed once, try a different power outlet to charge the device.
5. Use a paperclip to reset the device using the reset button located at the back of the reader, near the USB port. Wait a couple of minutes and attempt to power on the reader again.

Common issues when using the Stripe Terminal M2 Device

Stripe M2 Device Troubleshooting

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Stripe M2 Device Troubleshooting

Stripe M2 Reader not turning on