General Setup & Network Requirements
General Setup & Network Requirements
Ensure your network meets Stripe’s connectivity requirements for Terminal devices:
A stable internet connection with unrestricted access to Stripe’s servers.
No firewalls or proxies that block WebSocket or HTTPS traffic.
Strong Wi-Fi signal where the reader is being used.
Pro Tip: Refer to the Network Troubleshooting section in your VanillaPOS Admin Dashboard or contact support if you suspect network issues.
Reader Won’t Charge
Reader Won’t Charge
The S700 requires 12W of power for full functionality and to charge properly.
Use the official power adapter that ships with the device. You can order a replacement through your Stripe Dashboard.
Avoid using a USB-A port (standard USB); it does not provide enough power. If you connect to a laptop or desktop, make sure the USB-C port supports Power Delivery (PD) at 12W or higher.
Deep Discharge Recovery:
If the battery is completely depleted, the charging LED will turn on, but the display may stay off for up to 30 minutes while it enters a slow charging mode. This is normal and ensures safe charging.
Reader Won’t Connect to Wi-Fi
Reader Won’t Connect to Wi-Fi
On the S700, open Settings > Wi-Fi Settings.
Confirm that your network appears in the list.
Tap the connected network to see additional details (signal strength, IP address, etc.).
If no networks appear or you cannot connect, restart the device and re-attempt Wi-Fi connection.
Also:
Ensure that you are on a 2.4GHz band if you're experiencing instability on 5GHz.
Avoid captive portal networks (e.g., ones that require logging in via a browser).
Reader Won’t Update Firmware
Reader Won’t Update Firmware
Firmware updates require the reader to communicate directly with Stripe over the internet.
Go to Settings > Diagnostics on the S700.
Run the Stripe Connectivity Test.
✅ If it says “Passed”, you're online.
❌ If it says “Failed”, the reader cannot reach Stripe's servers. Try the following:
Reboot the reader.
Reconnect to Wi-Fi.
Check your network settings or router configuration.
Ensure ports 443 and 8443 are open.
If using a router, consult its manual to confirm your settings are compatible with Stripe's networking requirements.
Still Having Issues?
Reach out to your VanillaPOS support team with the following information:
Reader serial number (found in Settings > Device Info)
Firmware version
A brief description of the issue and any error messages