Frequently Asked Questions
Q: What is Stripe Connect?
A: Stripe Connect allows you to manage multiple accounts under one structure, often used by franchises, event organizers, or platforms.
Q: Can I customize the payment experience?
A: Yes. VanillaPOS allows your brand’s logo, colors, and messaging to be displayed on checkout screens.
Q: Is Connect required for all setups?
A: No. It’s only needed if your business model involves multiple sellers, operators, or franchise accounts.
Step-by-Step: Enabling Connect
Decide if Stripe Connect is needed for your business model.
Configure your account hierarchy (master account vs. sub-accounts).
Enable custom branding in Stripe Dashboard.
Apply branding to VanillaPOS payment screens.
Test checkout flow for correct branding and account routing.