Frequently Asked Questions
Q: How can I add products?
A: Products can be entered manually, bulk uploaded via CSV, or synced from an inventory system.
Q: Does VanillaPOS support real-time tracking?
A: Yes. Inventory levels update automatically as transactions occur.
Q: Why can’t I create or duplicate a product?
A: If your account belongs to an organization, an Organization Admin may have restricted product creation or duplication. You may be required to add an approved product from a catalog.
Q: Why can’t I edit part of a product?
A: Organization Admins can lock individual product fields. Locked fields must be updated at the organization level.
Q: What is a product catalog?
A: A catalog is a collection of organization-managed products and subscriptions. Catalog items may be automatically synchronized to accounts or made available for users to add manually.
Step-by-Step: Product Setup
Open the Products tab in the dashboard.
Choose Add New Product
Enter details (name, description, image, price, inventory) and save.
Need more information? Find a detailed article on Creating a Product here
Step-by-Step: Subscription Product Setup
Open the Products tab in the dashboard.
Choose Create Subscription.
Enter product details (name, image, description, price).
Set billing frequency (weekly, monthly, quarterly, yearly).
Choose start date or set to start immediately.
Define subscription duration or enable auto-renewal.
Set inventory (fixed quantity or infinite availability).
Add tax code or generate a UPC barcode (optional).
Click Save to publish the subscription product.
Need more information? Find a detailed article on Creating a Subscription Product here